Gülten ŞENKUL, Murat Paşa UYSAL

SAĞLIK İŞLETMELERİNDE KURUMSAL MİMARİ BİLEŞENLERİ: BİR SİSTEMATİK HARİTALAMA ÇALIŞMASI

Sağlık işletmelerinde son yıllarda teknolojiye dayalı, sürdürülebilir, kalite ve hasta odaklı hizmet talebindeki artış önemli boyutlara ulaşmıştır. Ticari işletmelerden farklı olarak anlık veya farklı zamanlarda yaşanabilecek problemler olumsuz ve hayati öneme sahip sonuçlar ortaya koyabilmektedir. Karmaşık yapı, işlev, süreç ve teknolojiye sahip bu kuruluşlarda yine farklı nitelik ve nicelikteki bileşenler bulunmakta, birbirlerinden bağımsız biçimde ele alınmakta ve yönetilmeye çalışılmaktadır. Bu durum, teknolojiye dayalı, sürdürülebilir, kalite ve hasta odaklı hizmet verilmesini olumsuz yönde etkilemektedir. Bu bağlamda sağlık işletmelerinde kullanıcı, süreç, uygulama ile teknolojik alt yapı bileşenleri boyutunda çözüm getirebilecek yaklaşımlardan birisi de Kurumsal Mimaridir (KM). Bu kapsamda araştırmanın amacı, literatürdeki çalışmaları KM çerçevesinde inceleyerek sağlık işletmelerindeki süreçleri, veriyi, yazılımları, sistemleri ve teknolojik alt yapı bileşenlerini belirlemektir. Çalışmada Sistematik Haritalama yöntemi kullanılmış, elde edilen bulgular yorumlanmıştır. Sağlık işletmelerine yönelik KM geliştirme faaliyetlerine ışık tutabilecek temel bilgileri sunmasını bu araştırmanın literatür ve endüstriye olan önemli katkısı olarak belirtmek mümkündür. Zaman ve yer sınırlılıklarından dolayı araştırmanın bir bölümü bu makalede sunulabilmiştir.

Anahtar Kelimeler:

Sağlık İşletmesi, Kurumsal Mimari, Sistematik Haritalama

ENTERPRISE ARCHITECTURE COMPONENTS IN HEALTH CARE ORGANIZATIONS: A SYSTEMATIC MAPPING STUDY

Increase in the demand for technology-based, sustainable, quality and patient-oriented services in healthcare enterprises has reached to the significant levels. Unlike commercial enterprises, problems that may be experienced in real time or at various times can produce negative and vital results. These organizations, which have complex structure, functions, processes and technology, have components of different quality and quantity, and they are managed independently from each other. This situation adversely affects the delivery of technology-based, sustainable, quality and patient-oriented health services. In this context, one of the approaches that can bring solution, in terms of user, process, application and technological infrastructure components in health enterprises, may be Enterprise Architecture (EA). Therefore, the aim of this research is to determine the processes, data, software, systems and technological infrastructure components in health care organizations by examining the studies within the framework of EA. Systematic Mapping Method is used and the findings are discussed aligned with EA principles. It is possible to state that providing the basic information that can shed light on EA development activities for health enterprises is an important contribution of this research to the literature as well as to the industry. Only limited part of the research is presented due to time and space constraints.

Keywords:

Health Care Organization, Enterprise Architecture, Systematic Mapping,

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