Ronald J. BURKE,
Mustafa KOYUNCU,
Marina ASHTAKOVA,
Duygu EREN
Hotel Star Ratings And Perceptions Of Servant Leadership And Service Quality Provided By Front-Line Service Workers In Four-And Five-Star Hotels In Turkey:
Hotel Star Ratings And Perceptions Of Servant Leadership And Service Quality Provided By Front-Line Service Workers In Four-And Five-Star Hotels In Turkey:
ISGUC The Journal of Industrial Relations and Human Resources
2014-Cilt: 16 Sayı: 3
1-1
Social Exchange Theory,
perceived organizational support,
organizational identity,
helping behavior,
Mediating Role
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