STUDENTS' SATISFACTION LEVELS OF TURKISH TEACHING PROGRAM AND SERVICES PROVIDED IN THIS PROGRAM IN TURKISH TEACHING DEPARTMENT AT ÇUKUROVA UNIVERSITY

Today, the perceptions and expectations of university students about the programs they attend are important when the aims of the universities are considered. In this sense, it is necessary for all the universities in Turkey to develop some plans by determining certain priorities which will satisfy university students and also take their expectations into consideration. It is possible to reach a required level of education by focusing on the subjects such as quality, satisfaction and performance. In this study, it was aimed to determine the satisfaction level of the students attending in Turkish Teaching Department at Çukurova University about the services, lessons and the instructors. This study was designed using a descriptive survey model. 106 teacher candidates in the 2nd, 3rd and 4th grades of Turkish Teaching Department at Çukurova University participated in the study. ‘A Satisfaction Survey for Turkish Teaching Candidates’ was administered as data collection tool. Descriptive statistics were used in the analysis of the data. Satisfaction levels of the participants in Turkish Teaching program were examined in three dimensions in terms of teaching programs, lessons, lecturers, services and facilities. It was found that satisfaction levels of the students were, in general, low or medium. Considering the results of the study, the realities of the country and the students’ expectations should be taken into consideration and emphasized while a teaching program is prepared. The results may contribute to the preparation of new Turkish Teaching programs and to the researchers who aim to conduct research about similar issues.

Anahtar Kelimeler:

Turkish education, satisfcation level

PDF

___

Açan, B. & Saydan, R. (2009). Öğretim Elemanlarının Akademik Kalite Özelliklerinin Değerlendirilmesi: Kafkas Üniversitesi İİBF Örneği. Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 13 (2), 225-253.
Ceylan, S. & Demirkaya, H. (2006). Sınıf Öğretmen Adaylarının Sınıf Öğretmenliği Programı ve Program Dâhilinde Sunulan Hizmetler Konusundaki Memnuniyet Düzeyleri. Mehmet Akif Ersoy Üniversitesi Eğitim Fakültesi Dergisi, 12, 146-160.
Clark, R., Walker, M. & Keith, S. (2002). Experimentally Assessing the Student Impacts of Out-Of-Class Communication: Office Visits and the Student Experience. Journal of College Student Development, 43(6), 824- 837.
Demirel, Ö. (2004). Kuramdan Uygulamaya Eğitimde Program Geliştirme. Ankara: Pegem Yayıncılık.
Demirtaş, Z. & Kahveci G. (2010). İlköğretim İkinci Kademe Öğrencilerinin Okullarına Yönelik Beklenti ve Memnuniyet Düzeyleri. NWSA (E-journol of New World Sciences Academy), 5(4), 2150-2161.
Denson, N., Loveday, T. & Dalton, H. (2010). Student Evaluation of Courses: What Predicts Satisfaction? Higher Education Research and Development, 29, 339-356.
Dolmans, D., Wolfhagen, H.A.P. & Scherpbier, A. J. J. A. (2003). From Quality Assurance to Total Quality Management: How Can Quality Assurance Result in Continuous İmprovement in Health Professions Education? Education for Health, 16 (2), 210-217.
Elliott, K. M. & Shin D. (2002). Student Satisfaction: an Alternative Approach to Assessing This Important Concept. Journal of Higher Education Policy and Management, 24(2), 197-209.
Erdoğan, M. & Uşak, M. (2005). Fen Bilgisi Öğretmen Adayları Memnuniyet Ölçeğinin Geliştirilmesi. Gazi Eğitim Fakültesi Dergisi, 25(2), 35-54.
Feldman, K. A. & M. Newcomb, T. (1969). The Impact of College on Students. (2 Vols.). San Francisco: Jossey-Bass.
Haliloğlu Tatlı, Z., Kokoç, M. & Karal, H. (2011). Satisfaction State of Computer Education and Instructional Technologies Students: Karadeniz Technical University Case. İlköğretim Online, 10(3), 836-849.
Helmich, D. I. (1999). Individual Student Characteristics and Satisfaction within the College Environment. Unpublished Doctoral Dissertation, Johnson and Wales University.
Karasar, N. (2008). Bilimsel Araştırma Yöntemleri. Ankara: Nobel Yayınları.
Kaya, İ. & Engin, O. (2007). Yüksek Öğretimde Kaliteyi İyileştirme Sürecinde Öğrenci Memnuniyetinin Ölçülmesine Yönelik Bir Araştırma. Millî Eğitim Dergisi,174, 106-115.
Lamport, M. A. (1993). Student-Faculty Informal Interaction and the Effect on College Student Outcomes: A Review of the Literature. Adolescence, 28(112), 971- 991.
Mooney, M. (2010). Religion, College Grades and Satisfaction among Students at Elite Colleges and Universities. Sociology of Religion, 71, 197-215.
Mustafa, Z., Norbayani, B., Abidin, N. Z., Suradi, N. R. M., Ali, Z. M., Shahabudin, F. A. A. & Hamid, M. R. A. (2012). Modeling of Student Satisfaction. Journal Of Mathematics And Statistics, 8, 64-71.
Oğuz, A. (2002). Üniversitelerdeki Öğretim Elemanlarının Yabancı Dili Geliştirme. Eğitim ve Bilim, 27(125), 17- 26.
Okay, Ş., Özdemir, S. M. & Semiz, S. (2010). Teknik Eğitim Fakültesi Otomotiv Öğretmenliği Programı Öğrencilerinin Memnuniyet Düzeylerinin Belirlenmesi. Kastamonu Eğitim Fakültesi Otomotiv Öğretmenliği Programı Öğrencilerinin Memnuniyet Düzeylerinin Belirlenmesi. Kastamonu Eğitim Dergisi, 18(1), 209-226.
Okumuş, A. & Duygun, A. (2008). Eğitim Hizmetlerinin Pazarlanmasında Hizmet Kalitesinin Ölçümü ve Algılanan Hizmet Kalitesi ile Öğrenci Memnuniyeti Arasındaki İlişki. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 8(2), 17-38.