Hüseyin BAŞLIGİL, Pelin ALCAN, YAVUZ ÖZDEMİR, Dursun ÇAKRAK

A hybrid QFD-AHP methodology and an application for heating systems in Turkey

Selection of the heating system is based on many characteristics from thecustomer side. Operating cost, comfort, ease of use and aesthetic of the systemsare some of the most important ones of these characteristics. In this article, datais collected primarily for the implementation of quality house. With these data,customer requirements are listed and defined in terms of degree of importancefrom the customer side. Then, the relationship between customer requirementsand technical requirements are described. Also, column weights are calculatedaccording to the defined relations. Finally, the results obtained using a qualityhouse is integrated with Analytic Hierarchy Process (AHP) methodology forsystem selection. Then results are interpreted. The main contribution of thispaper is to determine the best heating system selection using the relationshipbetween customer and technical requirements. To the authors’ knowledge, thiswill be the first study which uses the integrated QFD-AHP method for heatingsystem selection.

PDF

___

Lin, M.C., Wang, C.C., Chen, M.S., & Chang, A. (2008). Using AHP and TOPSIS approaches in customer-driven product design process. Computers in Industry, 59(1), 17-31.
Saaty, T.L. (1980). The analytic hierarchy process. McGraw-Hill, New York.
Saaty, T.L. (1990). How to make a decision: the analytic hierarchy process. European Journal of Operational Research, 48, 9-26.
De Felice, F., & Petrillo, A. (2010). A multiple choice decision analysis: an integrated QFD – AHP model for the assesment of customer needs. International Journal of Engineering, Science and Technology, 2, 25-38.
Mohsen, M.S., & Akash, B.A. (1997). Evaluation of solar water heating system in Jordan using Analytic Hierarchy Process. Energy Conversion and Management, 38, 1815-1822.
Nieminen, J., & Huovilla, P. (2000). QFD in design process decision making. In: International Symposium on Intergrated Life-Cycle Design of Materials and Structures. 22-24 May, Helsinki, 51- 56.
Moisiadis, F. (2002). The Fundamentals of prioritising requirements. In: Systems Engineering, Test & Evaluation Conference. October, Sydney, Australia.
Alanne, K. (2007). Applications of decision analysis in the assesment of energy technologies for buildings. System Analysis Laboratory Research Reports, Helsinki University of Technology.
Alanne, K., Saho, A., Saari, A., & Gustafsson, S. (2007). Multi Criteria Evaluation of Residential Energy Supply Systems. Energy and Buildings, 39(12), 1218-1226.
Zhou, P., Ang, B.W., & Poh, K.L. (2006). Decision analysis in energy and environmental modeling: An update. Energy, 31, 2604-2622.
Nebel, B., Bayne, K., & Crookshanks, C. (2008). Prioritisation of building systems. Beacon Pathway Limited Report.
Liao, Z., Swainson, M., & Dexter, A.L. (2004). On the control of heating systems in the UK. Building and Environment, 40(3), 343-351.
http://www.turkishheating.com/main/36/heating_in dustry [Accessed 1 November 2016]
Weitzmann, P., Kragh, J., Roots, P., & Svendsen, S. (2005). Modelling floor heating systems using a validated two-dimensional ground-coupled numerical model. Building and Environment, 40, 153-163.
Hasan, A., Kurnitski, J., & Jokiranta, K. (2009). A combined low temperature water heating system consisting of radiators and floor heating. Energy and Buildings, 41, 470-479.
Kerrigan, K., Jouhara, H., O’Donnell, G.E., & Robinson, A.J. (2011). Heat pipe-based radiator for low grade geothermal energy conversion in domestic space heating. Simulation Modelling Practice and Theory, 19, 1154-1163.
http://www.turkishairconditioning.com/main/38/isi b [Accessed 1 November 2016]
Rosenthal, S.R. (1992). Effective product design and development, How to cut lead time and increase customer satisfaction. McGraw-Hill Professional Publishing, Business One Irwin.
Yaralıoğlu, K. (2001). Performans Değerlendirmede Analitik Hiyerarşi Prosesi. Journal of Dokuz Eylül University Faculty of Economics and Administrative Sciences, 16(1), 129-142.
Saaty, R.W. (1987). The Analytical Hierarchy Process-What it is and how it is used. Math Modelling, 9 (3-5), 161-175.
Kaan, Y. Analytic Hierarchy Process, Lecture Note [online]. Available from: http://www.deu.edu.tr/userweb/k.yaralioglu/dosyala r/Analitik_Hiyerarsi_Proses.doc
Chang, J.I., & Liang, C. (2009). Performance evaluations of process safety management systems of paint manufacturing facilities. Journal of Loss Prevention in the Process Industries, 22, 398-402.